Replacement & Refund Policies

All physical products sold on www.fourstarsanitary.com (except electronic items) are covered under our Warranty Policy & will be replaced accordingly.

Fourstarsanitary.com shall endeavor to facilitate timely delivery of Products and materials as per a Customer’s order details, indicated dispatch times and terms and conditions of the supply of the Products stated by a Supplier. If a Customer is not satisfied with a purchase, we are here to help.

  • Refunds will be done only through the Original Mode of Payment.

(I) RETURNS:

Returns of Products are accepted from Customers,
– If the Products delivered are incorrect.
– If you receive a package that is open or looks to have been tampered with,do not accept it.Contact Fourstarsanitary.com Customer Care on +97165395949, and we will have the issue quickly resolved.
– If it is found that received Products are defective or malfunctioning.

Subject to the above, when a Customer has requested for a replacement of Product(s) and the supplier does not have a replacement the Product(s),
in such cases the Supplier can agree to a refund to the Customer and the Customer shall be obligated to accept the refund in place of a replacement.

REPLACEMENT:

– Replacement can be for the entire product or part(s) of the product subject to availability of the same with Manufacturer.
– Replacement is offered for the products sold at www.fourstarsanitary.com only.
– All products should be checked thoroughly during delivery for any incidental damages. No claim, except manufacturing defect, will be entertained once the product is delivered & money received.
– Replacement of products due to size or color misfit will be only considered if the vendor agrees to exchange the same. Incase of acceptance by Vendor, Shipping charges and Replacement charges shall be borne by the customer and there shall be No Refund of Excess Amount and the customer can purchase any product on Fourstarsanitary for the Refundable Value

CANCELLATION:

  • Order cancellation can take place only within 3 days of order placement, any further delay in order cancellation will not be entertained.